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A telehealth visit occurs between the patient and the provider using both audio and video capabilities. During the visit, you can discuss your symptoms and receive the specialty or primary care you need.

Butler/Clarion Area:

For patients in the Butler/Clarion area, telehealth visits take place via the My BHS Patient Portal. If you are not signed up for My BHS Portal, click here.

Urgent Care is offered on demand and scheduled telehealth video visits from the comfort of your home or office. You will need a smartphone, tablet, or computer with a camera, microphone, and speakers. Try to be in a quiet room with good lighting.

You can access your telehealth video visit through My BHS Health portal. If using a smartphone and you already have a portal account you can download the Meditech MHealth app and select “Butler Health System” in the provider list to log in.

If your provider recommends a Telehealth visit at a Butler Area facility, special equipment using high quality video and digital stethoscopes to hear heart and lung sounds will be used and a staff member will be with you throughout your visit.

A few tips to be prepared for your provider appointment:

  • Have questions prepared that you want to discuss with your provider
  • Have your medications handy

Need help requesting a Telehealth visit or logging into My BHS Health Portal? Call the Care Center at 833-602-CARE (2273).

Learn more about Urgent Care telehealth visits.

Westmoreland Area

Routine medical appointments are an important part of managing your health. Telehealth visits are making it more convenient than ever to stay in touch with your physician and care team. Telemedicine, sometimes referred to as telehealth or virtual visits, offers an alternative to in-person appointments where patients can safely receive the medical attention they require from the comfort of home.

There are now 2 ways in which telehealth visits can be conducted:

  • Through the patient portal, Follow My Health. You must have a patient portal account to utilize the FMH telehealth option.
  • Through Doximity.

If you believe you, or a loved one, is experiencing chest pain, coughing or vomiting blood, difficulty breathing, severe headache or any other serious health issue go to the nearest hospital emergency room or call 9-1-1.

Key Features of Follow My Health Patient Portal

How to Create an Account

Patients of an Excela Health Medical Group physician can reach out to the office and ask for an 'invite' to the patient portal. Patients can download the FollowMyHealth app on both IOS and Android devices or access through a personal computer by visiting:

When Can I Use Telemedicine?

Telemedicine appointments may be offered in place of post-op follow-up visits, routine medical checks and more. When you call to request an appointment, a representative will advise you if a telehealth appointment is possible. Examples of telemedicine appointments are:

  • Routine checkup
  • Coronavirus concerns
  • Flu or cold symptoms
  • Review testing results
  • Medication review
  • Obstetrics and gynecology follow up appointments
  • Medicare wellness visit
  • Behavioral health appointments
  • Post-operative checkup

What Specialties May Offer Telemedicine Visits?

  • Behavioral Health
  • General Surgery
  • Gastroenterology
  • OB/GYN
  • Primary Care

If your provider determines that medications are needed, they may write a prescription and send it to your pharmacy of choice on your behalf.

Requesting a Telemedicine Appointment:

Requesting a telehealth appointment is as simple as requesting an in-person appointment. You may call your physician's office or if you are in need of a physician you can use our Find a Doctor tool.

Patients may also request an appointment through the patient portal, FollowMyHealth, here. Using the FollowMyHealth platform is an easy way to stay in touch with your physician. Through this platform, patients can review their medical information including medication, office visit notes, vitals and results. If you need assistance with the patient portal you can call 1-888-670-9775 or view help videos below:

How do I send a Secure Message to my doctor?

Secure messages will be responded to within 72 business hours. Please call the office if you have a more urgent need.

By accessing the message section, you may send a secure message to a provider who you are established with.

Prepare for Your Telemedicine Appointment:

If you are planning to have a telemedicine appointment, please download the checklist here to ensure you are properly prepared for your visit.


  • Before your telehealth appointment find a quiet and private location.
  • For FMH users: Check that your FollowMyHealth app is downloaded and up-to-date.
  • Assure that you have a stable internet connection and a device with working speakers and a camera.
  • Have insurance information, medications and any other necessary documentation close by.
  • Have a flashlight available for certain exams.

Joining a Video Visit from a Mobile Device

Joining a Video Visit from a Personal Computer

Learn More About FollowMyHealth:

How to Add an Authorized Individual

How Do I Reset my Password?

How Do I Refill a Prescription

When You Should Not Use Telemedicine

If you believe you, or a loved one, is experiencing chest pain, coughing or vomiting blood, difficulty breathing, severe headache or any other serious health issue go to the nearest hospital emergency room or call 9-1-1.

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