Patient Portal - Westmoreland Area

Patient Portal – Follow My Health

Patient Portal – for patients of Frick, Latrobe, Westmoreland Hospitals and the Excela Health Medical Group

What is the Follow My Health Portal?

FollowMyHealth (FMH) is an online, secure tool that gives you access to your personal health records.

Click here to go to the Follow My Health sign in.

With FollowMyHealth, you can:

• Review your medical records online in a safe, secure environment
• Communicate privately with physicians via secure messaging (providers in the Excela Health Medical Group)
• View test and lab results
• Read medical notes from your doctor
• Update your health information (allergies, medications, conditions, etc.)
• Request Rx refills (providers in the Excela Health Medical Group)
• Request appointments and appointment changes (providers in the Excela Health Medical Group)
• View and pay bills
• And more!

It’s available online 24 hours a day, 7 days a week via any computer, tablet, or smartphone!

Key Features of FollowMyHealth

How to Create an Account

Is there a cost associated with joining the portal?

No, there is no cost associated with joining the portal. Account creation and registration are free! By providing a valid email address during registration, you will automatically be invited to join FMH

Is my information secure?

FollowMyHealth® is doing everything we can to protect your medical records, by using the latest security practices. Just like with any account that you have on the web, there are some practices/safeguards that you can employ to reduce the risk of your data being hacked. Here are some practices or safeguards we recommend to protect your data:

• Do not give out your username and/or password to anyone
• Do not store passwords on sticky notes or anything that is out in the open. If you write down your password, be sure to keep it locked up or out of sight.
• Change your password every 30-60 days
• Be careful when using password managers, especially those built into a browser. Some suggest don’t use them and some say they are safe to use. Either way, using a password manager is a risk because they can be hacked. Use them at your own risk.
• Frequently log into the account to be sure everything looks good.
• You can check to see if someone, other than yourself, has logged into your account. You can go to My Account > Preferences > Activity History Log to view dates and times of login.
• Do not access your account using an unsecured network, such as a hotel or restaurant. If you do need to use it, VPN into your home network or a network you know is secure.
• If you are in a public place, be aware of your surroundings. Be on the lookout for those looking over your shoulder; shoulder surfers.
• If you suspect your computer has a virus, do not access your account.
• Use anti-virus and a firewall on your computers/laptops and phones/tablets.
• Make sure that the site has (https) at the beginning in the address bar. If it does not, close the page and go to https://www.followmyhealth.com.
• If your email gets hacked, call your practice’s FollowMyHealth support team so we can delete the account and get you set back up
• Clear your cache and cookies frequently.
• While using autofill may be fast and convenient, it can be a security issue. It is recommended that you do not use this feature.

All communications from FollowMyHealth will come from noreply@followmyhealth.com or your practice’s FollowMyHealth support email address. Should you get something about FollowMyHealth that is not coming from one of the above addresses, delete it. Tip: check the sender’s email address to see if it’s from FollowMyHealth or your practice in regard to the portal. If it is not, delete it.

Do not give out any personal information if you suspect the person is not working for or with FollowMyHealth or your practice.

If using the mobile app, be sure not to store your log in info on your phone.

If using the mobile app, you can use programs or anti-virus/security apps to lock your apps.

You can also encrypt your phone to protect your apps and data.

Once again, do not connect to an unsecured network on your phone or tablet to use the app.

What type of information can I see in the patient portal? Can I see my information from when I had a hospital visit?

Currently, diagnosis, medications, lab and results, etc. are able to be viewed if you have a provider in the Excela Health Medical Group. Coming soon, patients will be able to view their labs/results, and hospital documentation within the patient portal.

Diagnosis, medications, lab, results, etc. are able to be viewed if you have a provider in the Excela Health Medical Group. Also available are radiology results along with labs, etc. from inpatient and outpatient visits!

Can I use the portal to schedule/request appointments?

Yes, but only if you have provider in the Excela Health Medical Group. If you have a provider outside of that group, you will need to reach out to that provider’s office directly.

Can I use the portal to communicate with my provider?

Yes, but only if you have provider in the Excela Health Medical Group. If you have a provider outside of that group, you will need to reach out to that provider’s office directly.

Can I use the portal to request medication refills?

Yes, but only if you have provider in the Excela Health Medical Group. If you have a provider outside of that group, you will need to reach out to that provider’s office directly.

What if I need help with FMH?

Contact FollowMyHealth Support

Monday-Friday 8:00 a.m. - 8:00 p.m.

(888)-670-9775 or support@followmyhealth.com